...as the rep for the south-west and, more recently, as the Vice-Chair. In both these roles, I became very involved in stakeholder work with the Department for Work and Pensions...
...have unintended consequences in Scotland because of how particular terms have differing interpretations in Scots law, for example, or because systems of delivery are not matched north and south of...
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...having a disability or long-term condition, early phase self-employment, studying or re-training) if work coaches are to use discretion appropriately. Develop a richer understanding of working claimants and employers in...
Good public services are co-designed with people who use them and people who provide them. That way, at best, the design meets the needs and aspirations of the public -...
...they are required to do. That involves understanding how the claimant commitment is used as part of an ongoing claimant and work coach relationship. We think this is likely to...
...found many very good examples of Commitments being tailored to individuals’ needs and work aspirations; but we also saw also examples that were not tailored nor effectively used. We recommended...
...(PIP) and the Work Capability Assessment (WCA). The use of paper-based, telephone or video assessments is welcome for many claimants, while the limitations of this approach acknowledged for those more...
...parts the organisation, both nationally and locally. We found many types of engagement in action, from user-centred design of operational processes to listening events and regular meetings. We met officials...
...the Claimant Commitment in Universal Credit Out of Work Disability Benefit Reform The Use of Public Funds in Supporting the Mobility Needs of Disabled People; and Separated Parents and the...