...care and other key workers – supermarket workers, refuse collectors, postal workers and so many more who are continuing to provide essential services to us all on a daily basis....
...showed me the granular side of our system and ignited a passion for making it better. Forced to leave the RAF due to chronic pain and an invisible disability, I...
...disappointed by my boldness to venture inside the SSAC, given my experiences to-date. I applied, in the first instance, because I wanted to utilise my academic social security legal knowledge...
When posting comments, please observe our site participation guidelines: be respectful of others who use this site stay on topic keep comments concise do not use language that is offensive,...
We’ve spent the last nine months looking at DWP’s programme for helping people in low paid work progress to better paid jobs or work extra hours. It’s not only very...
Good public services are co-designed with people who use them and people who provide them. That way, at best, the design meets the needs and aspirations of the public -...
...a ‘claimant commitment’ which is designed as an agreement between the claimant and the Department for Work and Pensions, based on what the claimant will do to improve their earnings...
...child to sleep. We also looked recently at the Claimant Commitment under Universal Credit, which lies at the heart of the relationship between the citizen and their work coach. We...
...(PIP) and the Work Capability Assessment (WCA). The use of paper-based, telephone or video assessments is welcome for many claimants, while the limitations of this approach acknowledged for those more...
...parts the organisation, both nationally and locally. We found many types of engagement in action, from user-centred design of operational processes to listening events and regular meetings. We met officials...