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Applauding our vital public services: delivering essential support during the Coronavirus pandemic

Posted by: , Posted on: - Categories: Coronavirus, COVID-19, DWP, HMRC, Legislation, Public Sector, social security
Image of Jobcentre workcoach in discussion with young man.

...care and other key workers – supermarket workers, refuse collectors, postal workers and so many more who are continuing to provide essential services to us all on a daily basis....

Thinking about joining SSAC? My thoughts on why you should get stuck in!

...showed me the granular side of our system and ignited a passion for making it better. Forced to leave the RAF due to chronic pain and an invisible disability, I...

Professor Stephen Hardy reflects on joining SSAC with ‘an insider view’

Professor Stephen Hardy visiting a Job Centre with SSAC colleague Daphne Hall.

...disappointed by my boldness to venture inside the SSAC, given my experiences to-date. I applied, in the first instance, because I wanted to utilise my academic social security legal knowledge...

Understanding the claimant commitment: we want your evidence and insight

Image of Jobcentre workcoach in discussion with young man.

...a ‘claimant commitment’ which is designed as an agreement between the claimant and the Department for Work and Pensions, based on what the claimant will do to improve their earnings...

Social security support through complex life changes

...child to sleep. We also looked recently at the Claimant Commitment under Universal Credit, which lies at the heart of the relationship between the citizen and their work coach. We...

Review of the Covid-19 temporary measures

...(PIP) and the Work Capability Assessment (WCA). The use of paper-based, telephone or video assessments is welcome for many claimants, while the limitations of this approach acknowledged for those more...

Involving disabled people in social security developments that affect them

Posted by: , Posted on: - Categories: Consultation, Disabled People, DWP, social security, SSAC Occasional Papers, Stakeholders

...parts the organisation, both nationally and locally. We found many types of engagement in action, from user-centred design of operational processes to listening events and regular meetings. We met officials...